Shipping & Delivery

SELF COLLECT COUNTER at HQ Kota Damansara  :- 
Monday - Friday
  :  09:30 AM - 4:00 PM
Counter CLOSED for Lunch Time
 12:30 PM - 02:00 PM
Friday Counter CLOSED during  Lunch Time
  :  12:30 PM - 02:30 PM
(excluding Saturday, Sunday & Public Holiday)    

Note : Kindly bring along your company stamp and collect your order within 3 working days.
Outstation or Courier Delivery : Cut-Off time 11am 
LOCAL Next Day Morning Shipment: 2:00pm  |  Local Next Day Afternoon Shipment : 2:00pm till Next Day 7:00am
KLANG/SHAH ALAM Cut-Off time: 2:00pm for NEXT-DAY  Delivery, ; After 2:00pm will be a DAY after.

Housing area By Courier Delivery (Cut-Off time 11am)

  •  CUT-Off time BEFORE 11:00 AM
               : Please note that the Delivery Address to End User Residency Area are send out by COURIER SERVICE.
                CUT-OFF time 11am
    for NEXT working day arrival (Estimated) .

  •  Order placed BEFORE 09:00 AM
    : Delivery on the SAME working day (afternoon session)
    : Delivery on the NEXT working day (morning session] for SHAH ALAM, BKT JELUTONG, KLANG, PJ SEC. 51A (Jalan 225)
     Order placed BETWEEN 09:00 AM - 02:00 PM
    : Delivery on the NEXT working day (morning session)
     Order placed AFTER 02:00 PM
    : Delivery on the NEXT working day (afternoon session)
    : Delivery on the 3rd working day (morning session ) for SHAH ALAM, BKT JELUTONG, KLANG PJ SEC. 51A (Jalan 225)

  •  Order placed BEFORE 11:00 AM
    : Parcel will be packed & pass to courier service on the SAME working day
     Order placed AFTER 11:00 AM
    : Parcel will be packed & pass to courier service on the NEXT working day

    East M'sia (Sabah & Sarawak) it is advisable Reseller to pick up the parcel by your own preferred Freight Forwarder.
    Reseller's Agent or Freight Forwarder can pick up the parcel at our SELF-COLLECT COUNTER.


    • Peninsular Malaysia : All order less than RM 1,000 will be charge a minimum RM 15/- of Transport Charge unless SELF COLLECT.
    • Sabah & Sarawak : Order less than RM 3,000 will be charge a minimum amount of Transport Charge unless SELF PICKUP by appointed forwarder
      • Min. Order of RM3K and above by AIR applied for Notebook, Ink, Accessories, Software (Mixture).
      • Min Order of RM6k and above by SEA applied for Printers, Toners, Ribbons, Monitor, PCs (Mixture).
      • T&C applies, Do check with us on the charges as we charge according to weight.
      • Heavy or Bulky items or substantial orders by SEA | Light weight & small item by AIR | mixture orders of Heavy & lightweight by SEA.
      • The stated delivery schedule is merely a guideline and does not constitute a guarantee on the actual delivery time.
      • AIR Freight cut off time are 9AM

    CONSIGNMENT NOTE  Tracking :-
    (eg. 12345, 67890)
    (MX) MXpress Sdn Bhd

    (eg. N12345, N67890)
    (N) Nationwide Express
    (eg. 12345, 67890)
    (GE) TNT
    (no tracking)
    (TN) = TiongNam (no tracking)
    (eg. CIT1001579785)
    Freight Mark ROAD & AIR (SEA Freight, no tracking)
    (RED X)
    (eg. MY37001234567)
    (GDex) GD Express
    Tel : 03-64195003
    (no tracking)
    (MTR) = MTR Freight (no tracking)

    LOCAL transporter :

    1. YUCOM



     NOTE :- 
    1. For CASH or CURRENT CHEQUE TERM customer, delivery is subject to clearance of payment beforehand.
    • It is advisable to use FPX Payment which available in B2B Store.
    2. Payment to be remitted to VSTECS Astar Sdn Bhd. below account information and state the Invoice Number for accurate matching.
    • Maybank Account : 5141-9611-3313
    • Public Bank Account : 3079-2439-10
    • Preferred methods of payment are via GIRO, Online Bank Transfer TT or FPX.
    3. All goods sold remain the property of VSTECS Astar Sdn Bhd until FULL Payment has made by the buyer.
    4. Interest of 1.5% per month is chargeable on overdue accounts.
    5. Goods sold are not returnable.
    6. 10% of sales value is chargable on approved exchange of goods.
    7. The term and conditions set out in the invoice are legally binding between the buyer and us.

    OPTIONAL Payment MODE :- 
    1.  FPX Payment Gateway        (Financial Process Exchange) is a payment gateway that allows you to make real-time online payments from your bank account.
         All you need is an Internet Banking account with any of the FPX participating bank list. LINK

    2. With FPX, you can make online payments vis direct debit; 07:00 AM to 11:00 PM daily, seven days a week;   
    3. When the reseller makes payment using FPX via the B2B Store the invoice amount will be automatically adjusted /  offset in First-In-First-Out basis (Term and Condition apply)
    4. Powering e-Payments All Rights Reserved under Payments Network Malaysia (89743-D)
         formally known as Malaysian Electronic Clearing Corporation Sdn Bhd (MyClear).
    Instant Information :-
    1. Access to VSTECS Astar Sdn Bhd (Reg.No. :199301009054) (263791-K), B2B Store at anytime anywhere, 24x7 !
    2. No voice calling or call waiting, Just login & add to CART & CONFIRM your order.
    3. Check credit, Promotion, download Price List ; Power at your fingertips !
    4. Track your delivery status & ETA of your shipment.


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