Shipping & Delivery


SELF-COLLECT COUNTER (Kota Damansara)
 
Monday - Friday
 :  09:00 AM - 04:30 PM
Lunch Time  
 :
 12:30 PM - 02:00 PM
(Closed on Saturday, Sunday, and Public Holidays)
    

Note :
Before visiting our office, registration with TimeTac (VMS) is required.
Please approach us for assistance with registration, and we will provide you with a QR Code Ticket.

Additionally, kindly ensure to bring your company stamp and collect your order within 3 working days.

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IMPORTANT DELIVERY IMFORMATION
Peninsular Malaysia 

Outstation Delivery :
Cut-Off Time: 12:00 PM

Order Placement Guidelines:
1. Orders placed BEFORE 12:00 PM:
     Ø  Parcels will be packed and handed over to the courier service on the same working day.
2. Orders placed AFTER 12:00 PM:
     Ø  Parcels will be packed and handed over to the courier service on the next working day.

Note :
Outskirt Klang Valley Area, Rawang, Sungai Buloh, Kajang, Serdang, Sepang, Bangi, Balakong, Jenjarom will also be classified under outstation delivery.


Klang Valley Delivery :
Morning Shipment : Orders placed after 9:30 AM and before 2:30 PM will be delivered the next morning.
Afternoon Shipment : Orders placed after 2:30 PM and before 9:30 AM the next day will be delivered the next afternoon.
 
Note:
Klang and Shah Alam are only eligible for morning shipments only. Orders placed after 2:30 PM will be scheduled for delivery the following working day.

Putrajaya and Cyberjaya areas may vary between outstation or local delivery, subject to change.

East Malaysia
Cut-Off Times:
Air Freight         : 10:00 AM
Sea Freight    : 5:00 PM (time may vary)

Alternatively, it is advisable East Malaysia reseller to self pick up parcels using own preferred freight forwarder.

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DELIVERY TERMS & CONDITIONS
  • Deliveries to End User Addresses and Residential Areas (especially Condos & Apartments) are strictly prohibited.
  • Peninsular Malaysia: Orders below RM 1,000 will incur a minimum transport charge of RM 15, unless SELF COLLECT option is chosen.
  • East Malaysia: Orders below RM 3,000 or RM 6,000 will incur a minimum transport charge, unless you arrange Self Pick Up through an appointed forwarder.
    • Air Freight : Minimum orders of RM 3,000 and above apply to light-weight and small items such as Ink, Notebook, Tablet and etc.
    • Sea Freight : Minimum orders of RM 6,000 and above apply to heavy or bulky items such as toner, desktops, displays, printer, ribbon and etc.
      (Additional charges may apply for heavy or bulky items requiring Air Freight.)
  • Orders with a mix of heavy and lightweight items will be shipped by SEA.
  • Charges for Unspecified item: Orders for items not explicitly stated will be charged based on weight. Any Sabah or Sarawak delivery queries, please seek clarification from us
  • Delivery Schedule: Our stated delivery schedule serves as a guideline and does not guarantee the actual delivery time.
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VSTECS ASTAR B2B STORE
OPTIONAL Payment MODE :- 
1.  FPX Payment Gateway        (Financial Process Exchange) is a payment gateway that allows you to make real-time online payments from your bank account.
     All you need is an Internet Banking account with any of the FPX participating bank list. LINK

2. With FPX, you can make online payments vis direct debit; 07:00 AM to 11:00 PM daily, seven days a week;   
3. When the reseller makes payment using FPX via the B2B Store the invoice amount will be automatically adjusted /  offset in First-In-First-Out basis (Term and Condition apply)
4. Powering e-Payments All Rights Reserved under Payments Network Malaysia (89743-D)
     formally known as Malaysian Electronic Clearing Corporation Sdn Bhd (MyClear).
 
Why VSTECS B2B Store ?
  • Access VSTECS B2B Store 24/7, whether it's night or weekend, from the comfort of your location.
  • No more waiting on hold or navigating through call queues. Simply select, click, and purchase products hassle-free.
  • Check your credit balance, explore promotions, access detailed product specifications, and view pricing instantly—all at your fingertips.
  • No more manual process, Automate your purchasing processes and streamline operations, saving valuable time and resources.
  • Monitor delivery status and estimated time of arrival (ETA) of your shipments conveniently online.
 Promotion & Offer :-
  • Stay updated with our latest promotions and special offers directly on our B2B website.
  • Enjoy competitive pricing and find the best deals available through our dedicated promotions page.
  • Enjoy a seamless experience with minimal human intervention, ensuring cost efficiency and delivering the best prices for all users.

 NOTE :- 
1. For CASH or CURRENT CHEQUE TERM customer, delivery is subject to clearance of payment beforehand.
  • It is advisable to use FPX Payment which available in B2B Store.
    2. Payment to be remitted to VSTECS Astar Sdn Bhd. below account information and state the Invoice Number for accurate matching.
    • Maybank Account : 5141-9611-3313
    • Public Bank Account : 3079-2439-10
      • Preferred methods of payment are via GIRO, Online Bank Transfer TT or FPX.
      3. All goods sold remain the property of VSTECS Astar Sdn Bhd until FULL Payment has made by the buyer.
      4. Interest of 1.5% per month is chargeable on overdue accounts.
      5. Goods sold are not returnable.
      6. 10% of sales value is chargable on approved exchange of goods.
      7. The term and conditions set out in the invoice are legally binding between the buyer and us.
      8. Under Exemption for payment of Service Tax Order 2018, Buyer shall ensure B2B exemption is applicable for
          furtherance of business only, not for own consumption.








      SELF COLLECT COUNTER at HQ Kota Damansara  :- 
      SELF COLLECT COUNTER at HQ Kota Damansara  :- 
      SELF COLLECT COUNTER at HQ Kota Damansara  :- 
       
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